Bloomstone Beauty has carefully thought out every little detail to ensure all clients enjoy their Spa Experience at Home.

Delivering extremely high standards means having a structured policy in place to protect all of my lovely client’s expectations and of-course my time running a small business in a fair way for all.

This policy outlines how Bloomstone Beauty manages appointments, reschedules and cancellations with both fairness and flexibility in mind.

Confirmation of Appointment:

Every client receives a booking confirmation on email.

This Email contains hyperlinks to help you manage your booking in two ways:

1)  You can change or cancel your appointment

2) You can insert the treatment time in your calendar of choice

First Reminder “Email”

4 days prior to the appointment (in the event you have booked outside of 4 days) you will receive an Email reminder.

Second Reminder “Text”

3 days prior to the appointment you will receive a text reminder

In essence each client receives 1) a booking confirmation, 2) An Email reminder 3) A text reminder all outside 48 hours prior to your scheduled treatment time.

However, Bloomstone Beauty understands that on occasion plans change.

Cancellation & Reschedule

A cancellation and/or reschedule of more than 48 hours prior to your treatment:

If you need to cancel or reschedule, I kindly ask for a minimum of 48 hours’ notice. To cancel or reschedule outside of 48 hours prior to the appointment please view your original Email confirmation and use the hyperlinks at your disposal to automatically action accordingly without contacting Chloe or losing your deposit, this will be automatically refunded.

Bloomstone Beauty’ Acuity scheduling system will automatically manage your request.

This helps me offer your cancelled space to another client

A cancellation of less than 48 hours prior to your treatment (but not less than 24 hours)

a) Your deposit will be lost if the space cannot be filled 24 hours prior to your treatment.

In essence, Bloomstone Beauty try and avoid you losing your deposit if the slot is filled between 48 hours and 24 hours of your appointment cancellation time. Bloomstone Beauty does not wish to simply operate “you lose your deposit if you cancel within 48 hours”as a blanket policy, this I believe is a very fair way to run my small business, a caring and understanding business that people’s lives change and appointments sometimes are missed. My promise to you, as my lovely clients, is that I will do my very best to fill your cancelled slot.

b) If the appointment is filled your 50% deposit will not be lost

c) If part of the appointment time is filled, the deposit paid will be adjusted accordingly to reflect only the time that could not be filled

d) If the space is not filled 24hours prior to your appointment you will lose your deposit to the card held on file

e) If you cancel with or within 24 hours or less of your appointment time, you will lose your deposit.

A reschedule of less than 48hours prior to your treatment

If you wish to reschedule [not cancel] an appointment within 48 hours of your appointment time please contact Chloe directly to discuss your individual circumstance.

This may result in no deposit lost, part deposit lost or full deposit lost dependent upon the timeframe contacted to reschedule.

Late Arrivals

As a client, if you arrive late, please understand that I cannot guarantee your appointment.

Dependant upon your arrival time you may only receive a part treatment but in all cases you will be charged the full price of your treatment.

**in the event there is no client booking after your appointment time it is likely that your treatment will be completed in full. This will be made clear by Chloe at your arrival time.

No Show

In the event you do not attend your appointment with no cancellation or reschedule completed you will be charged the full price of the treatment by the card held on file from the initial deposit made or an invoice sent to you to pay upon receipt.