In the rare or highly unlikely event, you are unhappy with the treatment or service I have provided to you, you have consumer rights under the “The Consumer Rights Act 2015 (England and Wales)”

“If a service was not provided with reasonable care and skill or as agreed, the service provider must put things right within a reasonable time and at their own cost”

“If this isn’t practical, you should get some or all of your money back within 14 days of agreeing to a refund”

Complaint Process

Please complain while you are still with me at Bloomstone Beauty, otherwise contact me as soon as is possible after your treatment.

Under no circumstance go somewhere else to have anything allegedly put right as Bloomstone Beauty reserves the right to review the complaint in person with you.

Please speak calmly why you are not happy

As a professional business with the highest integrity I will be keen to put the alleged complaint right or refute accordingly.

If the complaint is upheld, without question, Bloomstone Beauty will re-arrange with you on another suitable date to put right in full or part of the treatment and or offer a full or partial refund.